Frequently Asked Questions
Everything you need to know about your GYS shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.95 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund incur a $7 restocking fee.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
What payment methods do you accept?
GYS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that adhere to fair labor standards.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier portal. You can also track your status directly through your GYS account dashboard.